Patient Services Coordinator
Location: Harvey, Louisiana
Description: Crawford Thomas Recruiting is at present recruited Patient Services Coordinator right now, this occupation will be settled in Louisiana. Detailed specification about this occupation opportunity kindly see the descriptions. Our client is a leader in the healthcare / pharmaceutical space, and they are currently searching for a Patient Services Coordinator for their New Orleans office.
Position Summary:
Support the Life Care Plus Serv ices by providing a series of routine services required by manufacturers and regulators related to patients privacy and consent to treatment, working within the limits of prescribed routines.
Essential Functions:
Respond to incoming calls from current patients and prescribers offices, as primary representative to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships that yield loyalty.
Facilitate communication between internal team, patients and prescribers offices to support patients therapy compliance through transmittal of status updates, template letters, notifications of triage or transfer, and other similar actions designed to maintain effective and efficient response and superior service quality.
Document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records. Ensure that work activities are conducted in co mpliance with regulatory requirements and the organizations defined standards and procedures, and in a manner that provides the best available level of service and quality.
Ensure that callers needs are met, address questions and concerns and escalate issues involving complex clinical matters to Clinical Team as appropriate.
Obtain verbal consent from patients or caregivers after reading a detailed script.
Facilitate warm transfers to manufacturer Hubs when required.
Notify patients when their prescription has been transferred, and follow up with specialty pharmacy to confirm the prescription was received. Coordinate verbal transfer by a pharmacist if specialty pharmacy has no record of prescription. Confirm with patient that prescription was received from alternate specialty pharmacy.
Advise patients and caregivers of financial obligations and co-payments and process and safeguard credit card transactions.
Follow appropr iate protocol for non-compliant patients, and when discharging patients from service.
Other Duties:
Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
Perform other related duties as assigned.
Qualifications
Competency:
Demonstrates excellent oral and written communication skills.
Shows ability to follow protocols and routine procedures to ensure compliance by organization.
Education/Experience Requirements:
Basic high school education plus some addition training.
One to three years of experience, preferably in a pharmaceutical environment.
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This occupation will be started on: Sat, 19 May 2018 00:19:14 GMT